Terms of Service

Last Updated: January 2025

These Terms of Service ("Agreement") constitute a legally binding agreement between you ("Client," "you," or "your") and Deluxe Art Stone, a division of Deluxe Art Group ("Company," "we," "our," or "us"), governing the provision of countertop fabrication, installation, and related services.

By engaging our services, you agree to be bound by these Terms. Please read them carefully.

1. Services Overview

1.1 Scope of Services

Deluxe Art Stone provides comprehensive countertop fabrication and installation services including, but not limited to:

Countertop Services:

Countertop fabrication from natural and engineered stone
Professional measurement and templating
Precision cutting and edge profiling
Professional installation
Sink cutouts and undermount sink installation
Backsplash fabrication and installation

Materials We Offer:

Granite countertops
Quartz (engineered stone) countertops
Quartzite countertops
Marble countertops
Dekton (ultra-compact surface) countertops
Other specialty stone products

Applications:

Kitchen countertops
Bathroom vanities
Bar tops and islands
Outdoor kitchen surfaces
Fireplace surrounds
Custom stone features

1.2 Service Locations

We primarily serve:

Myrtle Beach and Grand Strand area
Horry County, South Carolina
Georgetown County, South Carolina
Adjacent coastal regions (by agreement)

1.3 Customized Projects

Each project is unique. Specific services, timelines, and deliverables will be defined in:

Individual proposals and quotes
Signed service agreements
Change orders and amendments
Written communications and agreements

2. Engagement Process

2.1 Initial Consultation

Our engagement process begins with:

Free Consultation: Visit our showroom or schedule in-home consultation
Material Selection: Browse our 300+ slabs to choose your stone
Measurement Overview: Preliminary discussion of project scope
Quote Preparation: Detailed estimate based on your project needs

2.2 Proposal and Quote

Following consultation, we provide:

Detailed Proposal: Scope of work, materials, and specifications
Itemized Quote: Breakdown of costs including material, fabrication, and installation
Edge Profile Selection: Options for countertop edge treatments
Timeline Estimate: Projected template date and installation date

2.3 Contract Execution

To proceed with your project:

Written Agreement Required: All projects require a signed service agreement
Deposit Payment: 50% deposit to order materials and schedule templating
Material Selection: Final approval of selected slab(s)
Cabinet Readiness: Cabinets must be installed and level before templating

2.4 Project Workflow

Our standard process:

Material Selection: You select your slab(s) at our warehouse
Templating: We measure your countertops after cabinets are installed (typically 30-45 minutes)
Fabrication: We cut and finish your countertops at our facility (3-5 business days)
Installation: Professional installation at your location (typically 1 day)
Final Walkthrough: Inspection and client acceptance

3. Payment Terms

3.1 Payment Structure

Our standard payment structure:

Deposit:

50% of total project cost upon agreement signing
Secures your material and project scheduling
Non-refundable once material is cut

Final Payment:

50% due upon completion of installation
Payment required before crew leaves the job site
All approved change orders included in final payment

3.2 Payment Methods

We accept:

Check or bank transfer (preferred)
Credit/debit cards (may include 3% processing fee)
Cash

3.3 Late Payments

Final payment due at completion of installation
Unpaid balances may incur 1.5% monthly service charge
We reserve the right to file a mechanic's lien for non-payment

4. Project Timeline

4.1 Estimated Timelines

Template to Installation: Typically 7-10 business days
Fabrication Time: 3-5 business days after templating
Installation Time: Most projects completed in 1 day

Timelines are estimates and may vary based on project complexity and material availability.

4.2 Delays Beyond Our Control

We are not liable for delays caused by:

Material availability or supplier delays
Cabinet or plumbing not ready for template
Client-requested changes after deposit
Weather affecting installation access
Acts of God, natural disasters, or pandemics

4.3 Client-Caused Delays

If cabinets are not ready for scheduled templating:

We will reschedule at next available time
Significant delays may affect material reservation
Rush scheduling may incur additional fees

5. Change Orders

5.1 Scope Changes

Any changes after templating require:

Written Change Order: Detailed description of changes
Cost Adjustment: Additional costs for modifications
Timeline Impact: Revised completion date if applicable
Client Approval: Signature required before work proceeds

5.2 Common Change Order Items

Edge profile upgrades
Additional cutouts (soap dispensers, etc.)
Backsplash additions
Cooktop or sink changes after template
Material changes or additions

6. Materials and Workmanship

6.1 Material Quality

We use:

Premium natural and engineered stone from reputable suppliers
Materials from brands like MSI, Cosentino (Silestone, Dekton), and others
Stone meeting industry quality standards

6.2 Natural Stone Characteristics

Natural stone (granite, marble, quartzite) features:

Unique Variation: No two slabs are identical
Natural Characteristics: Pitting, fissures, and veining are normal
Color Variation: Colors may vary from samples or photos
Sealing Required: Natural stone requires periodic sealing

By selecting natural stone, you accept these natural characteristics.

6.3 Seams

Seams may be necessary for larger countertops or certain layouts
Seam placement is determined by template and fabrication requirements
We minimize seams and place them strategically
Seams are visible but finished professionally

6.4 Workmanship Standards

We commit to:

Professional fabrication using CNC machinery
Precise cuts and quality edge profiling
Experienced installation by trained professionals
Clean jobsite upon completion

6.5 Remnants

Leftover material (remnants) from your project:

Remain property of Deluxe Art Stone
Cannot be credited or returned
May be available for purchase for additional pieces

7. Installation Requirements

7.1 Cabinet Readiness

Before template, cabinets must be:

Fully installed and secured
Level and properly supported
Accessible for measurement

7.2 Plumbing

Plumbing should be disconnected before installation
We do not perform plumbing work
Recommend having plumber reconnect after installation
We install undermount sinks (sink must be on-site)

7.3 Access Requirements

Client agrees to provide:

Clear access to work areas
Safe path for carrying countertop sections
Parking near entry point
Functioning water and electricity

7.4 Site Cleanup

We will:

Clean countertop surfaces
Remove installation debris
Vacuum work area
Apply sealer to natural stone (included)

8. Warranties

8.1 Our Workmanship Warranty

We warrant that:

Installation meets professional standards
Fabrication is free from defects
Seams are professionally finished

Workmanship Warranty Period: 1 year from installation

8.2 Manufacturer Warranties

Quartz brands typically offer 10-25 year warranties
Silestone: 25-year warranty
Dekton: 25-year warranty
Natural stone: Fabrication warranty only (no material warranty)

8.3 Warranty Exclusions

Warranties do not cover:

Chips, scratches, or damage after installation
Damage from heat, impact, or improper use
Staining from neglected spills
Damage from harsh chemicals or cleaners
Normal wear and characteristics
Damage from lack of proper sealing (natural stone)
Modifications or repairs by others
Acts of God or natural disasters

8.4 Warranty Claims

To make a warranty claim:

Contact us within warranty period
Describe the issue with photos
Allow us reasonable access to inspect
We will respond within 10 business days

9. Limitations of Liability

9.1 Our Liability

We are responsible for:

Damage directly caused by our negligence during installation
Repairing or replacing defective workmanship
Losses covered by our insurance policies

9.2 Limitation of Damages

We are NOT liable for:

Indirect, consequential, or punitive damages
Damage to cabinets from pre-existing conditions
Plumbing or electrical issues
Damage from events beyond our reasonable control
Issues caused by client actions or third parties

9.3 Maximum Liability

Our total liability shall not exceed the contract price for the affected portion of work.

10. Cancellation and Refunds

10.1 Cancellation Before Template

If you cancel before templating:

Deposit may be refunded minus administrative fee
Special-order materials are non-refundable
30% restocking fee may apply for reserved slabs

10.2 Cancellation After Template

If you cancel after templating:

No refund of deposit
Material costs are non-refundable
Fabrication costs are non-refundable

10.3 Cancellation After Fabrication

Once material is cut:

No refunds available
Countertops are custom-made to your specifications
Material cannot be returned or repurposed

11. Dispute Resolution

11.1 Good Faith Negotiation

Before pursuing legal action, parties agree to:

Attempt resolution through direct communication
Meet to discuss disputes within 30 days
Negotiate in good faith

11.2 Governing Law

This Agreement is governed by South Carolina law. Disputes shall be resolved in Horry County, SC courts.

11.3 Limitation Period

Claims must be brought within 1 year of installation or discovery of the issue.

12. General Provisions

12.1 Entire Agreement

This Agreement, together with your signed service agreement, constitutes the entire agreement.

12.2 Amendments

Modifications must be in writing and signed by both parties.

12.3 Severability

If any provision is found invalid, the remainder of the Agreement remains in effect.

12.4 Assignment

You may not assign this Agreement without our written consent.

13. Contact Information

For questions about these Terms of Service:

Deluxe Art Stone Part of the Deluxe Art Group

Address: 790 Commerce Place, Myrtle Beach, SC 29577
Phone: (854) 854-5151
Email: info@deluxeartstones.com
Website: www.deluxeartstones.com

Showroom Hours:

Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM

By signing a service agreement with Deluxe Art Stone, you acknowledge that you have read, understood, and agree to these Terms of Service.